- Hotline Memes 2017 May 24
Jennifer Battle asked the National Association of Crisis Organization Directors’ mailing list for some uplifting hotline memes to use in training, since there didn’t seem to be that many available. Here are my first responses.
(please feel free to use these if you like)
- Why Does Assisted Suicide Bother Us So Much? 2014 November 08
Assisted suicide kills many fewer people than suicide overall each year, but there’s much more public effort to prevent it. Why?
- When You Call a Suicide Hotline 2014 November 02
Here’s what happens when you call a suicide hotline. It’s not what you might think.
- Nix the Just 2014 October 23
The word “just” is perilous for good communication because it’s so often a stalking horse for disrespecting and minimizing others’ experiences.
- Social Media Guide for #crisisdir14: How to Participate 2014 October 21
How to participate in social media for the 2014 NASCOD/CUSA crisis hotline directors’ conference. Official schedule, hashtags, guidelines.
- If You Ask Me Why I’m Sometimes Depressed 2014 October 14
Why do we expect people to know why they’re feeling depressed?
- Using Twitter At Work: Basic Concepts 2014 October 12
Quick-start guide for understanding Twitter, using it for work, and participating in professional networking chats in real time.
- Waiting to Talk Isn’t Listening 2014 October 11
Listening is more than just leaving space for the other person to talk.
- The Protocol For Help 2014 October 08
Five simple questions you should answer before trying to help others.
- Involuntary Hospitalization and Mental Health 2014 September 17
Ever wondered how people get hospitalized for suicidal or homicidal thoughts in NY? Give me ten minutes and I’ll explain it to you. (video + infographic)
- Listening Isn’t About Giving Advice 2014 September 14
Listening is about taking in, about receiving another person’s story. Advising is about putting forth, about dispensing your own thoughts.
- Ten Years of Progress on Suicide Prevention 2014 September 07
I’ve spent the last 10 years working in suicide prevention. Here are my thoughts on what we’re doing well, and what we should spend the next 10 years doing.
- Talking about Lived Experience 2014 September 02
People with lived experience need to be respected and heard. Here’s a framework for how to listen respectfully and learn from their lived experience.
- Shaming Our Allies in Suicide Prevention 2014 August 31
Suicide prevention rests on a foundation of community support. Let’s make sure we don’t accidentally alienate our allies in talking about Robin Williams.
- Why you shouldn’t share videos of suicide death 2014 August 19
Sharing videos and images of suicide is dangerous. Let’s talk about why, and talk about what we can do instead to prevent harm and promote healing.
- How to ask about suicide 2014 August 13
How to ask friends and family about suicide and feel more comfortable starting the conversation. You can do this.
- Why you shouldn’t say “suicide is a permanent solution to a temporary problem” 2014 August 12
It’s not useful to say “suicide is a permanent solution to a temporary problem”. Here’s why, and here’s what to say instead.
- Talking about suicide and Robin Williams’s death 2014 August 11
Brief guide to talking about suicide and Robin Williams so we prevent harm to other vulnerable people.
- Suicide-related Terminology 2014 June 05
This is a glossary and usage guide for talking about suicide. We use a lot of specialized terms in the suicide prevention field, and I want to make sure you know what we’re talking about.
- Start With The Feelings: A Guide for Helping People 2013 October 24
Good customer service involves helping people to talk about feelings, not just facts, before solving problems. Here’s how and why to do it.