Monthly Archives: October 2014

The Protocol For Help

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Not all those who wander are lost, and not all those who struggle want help. For example, productive struggle is important in learning, and people sometimes just want to get through things on their own. Sometimes the person doesn’t perceive the issue in question as a problem at all.

Offers of help, if carelessly phrased, can often seem judgmental or unfriendly, and they can perpetuate power dynamics or privilege structures in ways that are really uncomfortable for the person you’re talking to.

So when you see someone struggling, it’s useful to get answers to these questions before trying to help.

1. “Would you like some help?”

If they don’t want help, stay out of the way. Let people be in charge of how, when, and whether they get help.

When you’re struggling, it’s exhausting to have to constantly fend off well-intentioned but unhelpful offers of assistance. Starting by asking whether the person actually wants help is a good way to avoid adding to their burdens.

2. “… from me?”

Just because a person wants help doesn’t mean they want it from you. That’s okay, and it’s not necessarily a personal attack or affront to you. If you want to be respectful, sometimes that means accepting that a person doesn’t want your help.

You might also consider, before asking, whether you have any special knowledge or experience that might be applicable to the situation. If so, mention it briefly, saying something like “I went through something similar” or “I’ve dealt with that before” before asking whether they want help from you. If you don’t have special knowledge, be especially humble in your offer of help.

If they want help from someone else, ask whether they’d like your help making it happen.

3. “… what kind of help would you like?”

It’s appropriate to offer ideas, but ultimately it should rest with the person you’re helping to decide what kind of help they want.

If they make a request, consider whether it’s something you’re willing to offer. If yes, great! If not, talk about it and see if you can find some middle ground.

4. “Would you like it right now?”

Now may not be a good time. To be helpful, make it fit their timeframe, not just yours.

If they do want help but don’t want it immediately, ask when would be a better time. See whether you’re able to offer it then. If not, propose an alternative.

5. “Is this the kind of help you wanted?”

Assuming that they do want help, from you, and that you’re offering the right kind and at a convenient time, it’s good to check in periodically to see how you’re doing. Often people’s needs change, and if you want to be most helpful, you’ll adjust.

Adapted and developed, with permission, from ideas by Brandon Martin-Anderson and Gretchen Caverly.

Want Your Kids To Survive Common Core? Do These 6 Things

If you liked this article, would you Like and follow my Hollis Easter, Writer page on Facebook and tell me why?

(Also check out my page on misconceptions and fears about Common Core. There’s a lot of stuff out there that’s being called “Common Core” when it really isn’t. I’ve also written a shorter version of this post.)

A lot of folks hate the Common Core State Standards, especially when it comes to math class. There are many new curricula out there, some of them not that good, and they’re teaching new methods that are different from what we learned. If you’ve struggled to know what it means to “make a ten”, if you’re not sure what decomposing a problem means, you know what I’m talking about.

It’s normal to struggle with this.

It’s normal to feel frustrated and angry when your kids are struggling, to feel upset when you don’t know how to help them get through their homework, to feel like “dammit, there’s nothing wrong with the way I learned this… why do we need all this new stuff?!”.

It’s normal for parents to struggle with this. And it may be true that the curriculum modules your kids’ schools use are first drafts that aren’t that good and need to be changed. And it’s not like there are Common Core police going around and making sure all the commercial curricula even follow CCSS correctly.

But I’d like you to think about this question for a minute:

What are your children learning from how you respond to Common Core?

Kids watch their parents for social cues.

They watch their parents to see how to react to new situations, and they take guidance from the way their parents address things that are easy as well as those that are hard. In particular, they watch closely to learn how to handle situations that are frustrating or unpleasant.

In my class, we talk a lot about productive struggle. Productive struggle is what we call it when people are working hard toward a difficult goal that is within their reach.

I strongly believe that skill doesn’t come from innate talent; it comes from work. I teach that the best way to succeed is to learn how to keep working when you’re not succeeding yet, and we work hard on learning to see confusion, errors, omissions, and mistakes not as failures but as opportunities for growth.

It works really well. Students stop being so scared of making mistakes; they learn to identify them, correct them, and move on. They develop and hone a growth mindset.

The idea of productive struggle is so important—the concept that you keep wrestling with a problem when you don’t understand. Maybe you ask for help, maybe you try another way, but you keep working until you get it. It’s not about whether things are easy or not.

How does that relate to parents?

What does your kid learn when you say “This is stupid. I can’t figure this out. I never had to learn to make a ten. It’s not necessary”?

They learn that you, as their parent, don’t value productive struggle.

Kids watch how their parents respond to challenges. When they hear “I never had to learn this”, they’re going to hear “and I shouldn’t have to!” lingering in the background. When you say “this is way too complicated; the old way is better”, they’ll hear “it’s important only do to things that seem easy at first”.

By attacking the challenge’s validity rather than grappling with it, you’re giving them a model to follow when struggling with their own problems.

And, perhaps most important of all: if they see you giving up on understanding the new ways of doing math, they may learn that it’s better not to try something hard than to risk failing at it. 

That’s obviously not what we want.

I want to encourage you to support a growth mindset in your kids, and to strengthen them in their resolve to engage in productive struggle.

So what should you do?

1. Work on understanding a bit more each day

Nobody expects you to know how to do all this stuff right away. Teachers get it that they’re teaching your kids new content using new methods, and that that’s not going to make sense to everyone instantly.

When those choices come from the actual Common Core standards, rather than from a curriculum package, there are solid, well-considered reasons for the choice. You can read about a lot of them at commoncore.org, although you don’t need to do that unless you’re curious.

The bigger thing is to model for your kids the idea that you keep working on a problem until you get it. So if you’re struggling with how Common Core math works, think of additional ways to approach it.

2. Model process (working) rather than product (knowing the right answer)

If your kids are struggling with a math problem, ask them to show your their process. If they can’t show you any process, ask them to talk through what they’ve been shown. Don’t worry so much about the answers.

We need to teach the emotional side of learning, too. So do your best to model a process where, when people get frustrated and angry, they sit with those emotions but then find ways to keep working. If your kid has a meltdown about a number line, listen supportively but then help them get back to putting some work into the process.

3. Value productive struggle, not just achievement

If kids are going to get it that we value productive struggle, we need to be careful what we compliment and what we reward. If you claim to value productive struggle but only give praise for getting the right answer, the kids are going to catch on pretty quickly.

I’ve written about how I prefer to avoid saying “you’re so talented!” and “you’re so smart!”, so let’s start with that.

Do your best to shift from complimenting results (“you got it right!”) and character attributes (“you’re so good at math!”) toward complimenting process (“you followed the method really well!”) and effort (“you’ve worked hard on that!”).

If you’re rewarding your kids for things like good grades, go talk to their teachers and ask for help figuring out how to reward process as well as final achievements.

And when you see your kid really fighting hard to understand something, name that struggle and honor it. Show that you value how they’re choosing to stay in the fight and keep wrestling. You might use words like “I’m really impressed by how hard you’re working to get this. I know it’s hard for you, and you’re doing great.”

4. Be careful how you show frustration and anger

It’s totally reasonable to feel upset about all the new stuff in CCSS-compliant curricula, and it’s hard to watch kids struggling. I hope we can learn to reframe struggle into a good thing, but it’s not going to be instantaneous. (in a sense, reframing struggle is, itself, a good example of a productive struggle.)

It’s okay to be frustrated, challenged, or angry about CCSS. I just hope you’ll target your frustration appropriately, and think about how your kids are affected by what you say. Remember that they’re modeling on you all the time.

5. Model asking for help when you don’t understand something

It is hard to ask for help, especially if you’ve been steeped in the fixed mindset that people are either smart/competent or weak/needing-help. But really, asking for appropriate help is a critical skill for dealing with the modern world. I don’t know about you, but I don’t know how to install new brakes on my car, run a natural gas line to the stove, set up life insurance, or select dosage for prescriptions. It’s totally uncontroversial to ask for help from experts when you don’t understand things.

So let’s bring that same model to education. When your kids ask you for help and you don’t know how to offer it, model how to make a plan for fixing it. Talk about the kind of help you want, and then discuss how you’ll both approach your kid’s teacher to ask for that help.

It’s worth spending some time in productive struggle before you ask for help, but if you do really need some assistance, model asking directly and unabashedly for it.

Teachers want to help kids learn, and they’re thrilled to find parents who want to help support productive struggle and model good strategies for seeking help.

6. Make your complaints to the school, not your kids

Not everything in the new curricula is good. I get that. I’ve left this point ’til the end because productive struggle is about sitting with something uncomfortable and trying to make it work.

But I get it that there are some genuine howlers in the new curricula out there. Some modules are genuinely awful, and they rightly deserve to be criticized and changed.

Complaining about them to your kids and your friends on Facebook isn’t going to help much, though. If you think back to the modeling question, what are you teaching your kids when you criticize Common Core in conversation with them?

For many kids, the message they hear is that you don’t trust the schools you’re sending them to.

Think about that for a minute. How would it sabotage your work if you knew that your role models thought your job was stupid and pointless? How would it affect your work ethic? Would it change your willingness to enter into productive struggle?

Productive struggle involves getting the answers wrong sometimes, on the way toward figuring things out and getting it right. It’s grounded in believing that mistakes are part of learning, and that with hard work, we’ll get there in the end.

Doesn’t it undermine the whole productive struggle thing if we scream that Common Core is horrible? If we say that it is stupid, that it is impossible to understand, that it is problematic, and insist that it be repealed?

By saying those things, by insisting that CCSS is a mistake too dangerous to be endured, aren’t we modeling the idea that mistakes are deadly? That kids should fear error because, when adults make mistakes, we castigate them and throw their work away, never letting them speak again? That, if you get something wrong, you are worthless and incompetent?

When there’s a bitter, angry fight—instead of a reasoned debate—over curriculum, kids are the real losers. If we damage their trust in education and their willingness to struggle, we sabotage them for years.

When people make absolute, fixed statements like “Common Core is killing our students” or “Common Core is the best thing to happen to American education”, there’s not much room for change or debate. That means we’re teaching kids to think about things in terms of absolutes instead of wrestling with possibilities and finding room for growth. That’s dangerous, and it’s kids—not school boards and administrators and Pearson—that take the brunt of it.

If you want to criticize Common Core, I hope you will! Frame your concerns and present them to the people in charge. Ask for change. Ask for evidence of process that grapples with and incorporates your concerns. Bring a growth mindset to the table, and think about the adoption of Common Core in terms of productive struggle. Suggest next steps for how we can change things.

But please, be careful to do it in a way that preserves your child’s trust in schools and willingness to strive. Talk about what’s happened with Common Core as a first draft that strongly needs revision—additional process—rather than a crime against humanity. Cultivate a growth mindset.

Choose what you’re modeling.

I wrote a condensed version of this article, also published today, since not everyone is likely to read longer articles. Would you share it (or this one) with your friends and colleagues today? 

I’d also like to hear your thoughts in the comments—when you think about what I’ve said, do you agree or disagree? Are you unsure? Leave a comment and we’ll talk!

Want Your Kids To Survive Common Core? (short version)

If you like this article, would you Like and follow my new Hollis Easter, Writer page on Facebook and tell me what you liked about it?

(This is a shortened version of Want Your Kids To Survive Common Core? Do These 6 Things. Also check out my page on misconceptions and fears about Common Core.)

People are frustrated about Common Core. There have been a lot of issues with how it was rolled out. That said, CCSS is here to stay in a lot of states.

So the important question is this:

What are your children learning from how you respond to Common Core?

Kids watch their parents for social cues.

They watch their parents to see how to react to new situations, and they take guidance from the way their parents address things that are easy as well as those that are hard. In particular, they watch closely to learn how to handle situations that are frustrating or unpleasant.

In my class, we talk a lot about productive struggle. Productive struggle is what we call it when people are working hard toward a difficult goal that is within their reach.

I strongly believe that skill doesn’t come from innate talent; it comes from work. I teach that the best way to succeed is to learn how to keep working when you’re not succeeding yet, and we work hard on learning to see confusion, errors, omissions, and mistakes not as failures but as opportunities for growth.

It works really well. Students stop being so scared of making mistakes; they learn to identify them, correct them, and move on. They develop and hone a growth mindset.

The idea of productive struggle is so important—the concept that you keep wrestling with a problem when you don’t understand. Maybe you ask for help, maybe you try another way, but you keep working until you get it.

How does that relate to parents?

When you say “This is stupid. I can’t figure this out. I never had to learn to make a ten. It’s not necessary”, kids learn that you, as their parent, don’t value productive struggle.

By attacking the challenge’s validity rather than grappling with it, you’re giving them a model to follow when struggling with their own problems. And, perhaps most important of all: if they see you giving up on understanding the new ways of doing math, they learn that it’s better not to try something hard than to risk failing at it. 

So what should you do?

1. Work on understanding a bit more each day

Nobody expects you to know how to do all this stuff right away. The bigger thing is to model for your kids the idea that you keep working on a problem until you get it. So if you’re struggling with how Common Core math works, think of additional ways to approach it.

2. Model process (working) rather than product (knowing the right answer)

If your kids are struggling with a math problem, ask them to show your their process. Don’t worry so much about the answers.

They may cry or get mad. So do your best to model a process where, when people get frustrated and angry, they sit with those emotions but then find ways to keep working. If your kid has a meltdown about a number line, listen supportively but then help them get back to putting effort into the process.

3. Value productive struggle, not just achievement

If we value productive struggle, we need to be careful what we compliment and what we reward. I’ve written about how I prefer to avoid saying “you’re so talented!” and “you’re so smart!”, so let’s start with that.

When you see your kid really fighting hard to understand something, name that struggle and honor it. Show that you value how they’re choosing to stay in the fight and keep wrestling. You might use words like “I’m really impressed by how hard you’re working to get this. I know it’s hard for you, and you’re doing great.”

4. Be careful how you show frustration and anger

It’s hard to watch kids struggling with the new curricula. I hope we can learn to reframe struggle into a good thing, but it’s not going to be instantaneous. (in a sense, reframing struggle is, itself, a good example of a productive struggle.)

It’s okay to be frustrated, challenged, or angry about CCSS. I just hope you’ll target your frustration appropriately—toward schools and government—and think about how your kids are affected by what you say. Remember that they’re modeling on you all the time.

5. Model asking for help when you don’t understand something

I don’t know about you, but I don’t know how to install new brakes on my car, run a natural gas line to the stove, set up life insurance, or select dosage for prescriptions. It’s totally uncontroversial to ask for help from experts when you don’t understand things.

So let’s bring that same model to education. It’s worth spending some time in productive struggle before you ask for help, but if you do really need assistance, model asking directly and unabashedly for it. Ask the teachers to explain things to you. Work on learning them.

6. Make your complaints to the school, not your kids

I get it that some of the new modules are genuinely awful, and they rightly deserve to be criticized and changed.

Complaining about them to your kids and your friends on Facebook isn’t going to help much, though. If you think back to the modeling question, what are you teaching your kids when you criticize Common Core in conversation with them?

For many kids, the message they hear is that you don’t trust the schools you’re sending them to.

Think about that for a minute. How would it sabotage your work if you knew that your role models thought your job was stupid and pointless? How would it affect your work ethic? Would it change your willingness to enter into productive struggle?

Productive struggle involves getting the answers wrong sometimes, on the way toward figuring things out and getting it right. It’s grounded in believing that mistakes are part of learning, and that with hard work, we’ll get there in the end.

By insisting that CCSS is a mistake too dangerous to be endured, aren’t we modeling the idea that mistakes are deadly? That kids should fear error because, when adults make mistakes, we castigate them and throw their work away, never letting them speak again? That, if you get something wrong, you are worthless and incompetent?

When there’s a bitter, angry fight—instead of a reasoned debate—over curriculum, kids are the real losers. If we damage their trust in education and their willingness to struggle, we sabotage them for years.

If you want to criticize Common Core, I hope you will! Frame your concerns and present them to the people in charge. Ask for change. Ask for evidence of process that grapples with and incorporates your concerns. Bring a growth mindset to the table, and think about the adoption of Common Core in terms of productive struggle. Suggest next steps for how we can change things.

But please, be careful to do it in a way that preserves your child’s trust in schools and willingness to strive. Talk about what’s happened with Common Core as a first draft that strongly needs revision—additional process—rather than a crime against humanity. Cultivate a growth mindset.

Choose what you’re modeling.

(This is a condensed version of Want Your Kids To Survive Common Core? Do These 6 Things, also published today. I’d like to hear your thoughts in the comments—when you think about what I’ve said, do you agree or disagree? Are you unsure? Leave a comment and we’ll talk!)

Checking In On Student Understanding With Thumbs

I’m teaching crisis hotline students all weekend, which means I should really be in bed. I’m teaching again six-and-a-half hours from now. But I wanted to share this quick tool I’m using a lot.

Whenever I’m teaching groups of students, I want feedback on how they’re doing. Are they getting the material? Are they tired, bored, hungry, confused, excited, or what? If I’m to shape the best environment to help them learn, I need be checking in with them frequently.

But I teach adults. They’re very conscious of the other people in the room, and nobody wants the social cost of seeming “less smart” than others. It’s expensive for them to ask for help. So it’s often hard to get accurate information. (I work with them on cultivating a growth mindset, too, but that takes time to germinate and flourish.)

Lately I’ve found a great way for quick check-ins throughout my classes. They go like this.

Let’s suppose I want to ask if people feel ready to move on from the current topic:

  1. Thumbs Up!“Okay, I want a check-in. Close your eyes, please.” They do, since I explained the purpose—confidential communication—early on in the training class.
  2. “If you’re feeling good about this and are ready to move on, give me a thumbs-up. If you’re not quite sure, give me a thumb-sideways. If you want more help first, give me a thumbs-down.” They do, putting out their thumbs and continuing to hold them out. I look around the room, gauging how many students are in each category.
  3. “Okay, please put your hands down.” They do. Once I see their hands down, I call:
  4. “Okay, open your eyes.” And then we do whatever I’ve decided based on their feedback.

(Thumb-sideways means pointing your thumb parallel to the floor rather than up or down.)

The confidentiality seems to be really valuable to them; several students commented tonight that they really liked this approach because it made them feel free to say how they actually felt.

I also find the three-position thumb (up, side, down) much more useful for feedback than just a thumbs-up or thumbs-down: it allows a third option that can mean ambivalence, uncertainty, or some other kind of option. It opens a lot of new doors for me when I’m checking in.

The whole check-in takes about 20 seconds once the class has learned how to do it. It works beautifully, requires no technology, and gives me a sense of which students want more help and which ones don’t. I’m going to keep playing with it.

Here are some other examples:

  • Thumbs-up: You’re ready to keep learning for a while longer.
    Thumb-sideways: You’d like a break in the next 10 minutes.
    Thumbs-down: You need a break right now.
  • Thumbs-up: You agree with the point I just made.
    Thumb-sideways: You’re unsure.
    Thumbs-down: You disagree with the point I just made.
  • Thumbs-up:  You’d like to do a roleplay with your partner right now.
    Thumb-sideways: You’d like to talk more about the Connection Builders we just identified.
    Thumbs-down: You’d like to see a demonstration roleplay first.
  • Thumbs-up: You think this caller primarily wants a referral to counseling.
    Thumb-sideways: You think she primarily wants a chance to talk.
    Thumbs-down: You think she primarily wants a referral for emergency housing.
  • Thumbs-up: You think this caller meets the criteria for being involuntarily hospitalized for suicidal thoughts.
    Thumb-sideways: You aren’t sure.
    Thumbs-down: You think this caller doesn’t meet the criteria.

‘If’ Doesn’t Belong In Apologies

You apologize because you hurt someone. That’s why you do it.

Within that, there are three basic reasons to apologize:

  • You did something wrong and it hurt people.
  • You did something right, but
    •  it hurt people unnecessarily.
    • even though it was necessary to hurt people, you still empathize with them.

In each case, the apology is about taking responsibility for the fact that you hurt people.

For apologies to work, you have to own your role in the hurt, acknowledge it, and apologize for it. And then you work to avoid doing it again.

The non-apology apology

People and organizations often offer non-apology apologies. They sound sort of like this:

These ‘apologies’ fail because they aren’t taking responsibility for the fact that people actually were offended. They don’t own their role in causing hurt. They certainly don’t give you reason to trust that these groups will change their behavior. They are not really apologies.

There’s no role for if in an apology. “I’m sorry if I offended you”? If you aren’t sure whether you offended me, why are you apologizing at all?

You can make it a lot better by swapping in that for if. “I’m sorry that I offended you” takes ownership by ditching the if.

I think a lot of apologies are given not out of a sincere desire to atone for causing hurt but out of a legalistic desire to mitigate liability and control risk of litigation. It’s the corporate equivalent of a mom grabbing her wayward child by the earlobe and saying “now TELL THEM YOU’RE SORRY and go to your room!”. That’s not good enough for grown-ups.

If you’re apologizing but not taking responsibility for the hurt you caused, you aren’t apologizing.

You’re doing a PR campaign.